Refund policy

Refund and Return Policy

Last updated: August 22, 2026

At RESELLW, we want you to be satisfied with your purchase. This Refund and Return Policy explains when and how you can request a return, exchange, or refund for products purchased through our website.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.

1. Returns

You may request a return for an eligible product within 14 days of receiving your order, subject to the conditions outlined below and any mandatory consumer rights that apply to you.

To request a return, contact us at:

Email: eliasw4rren@gmail.com

Please include:

Your order number;
The name of the product you wish to return;
The reason for the return, where applicable;
Photographs of the product if relevant.

We will provide return instructions after reviewing your request.

2. Condition of Returned Products

Returned products should be sent back in their original condition, where reasonably possible.

Products should be:

Unused;
Unwashed;
Undamaged;
In their original packaging where applicable;
Accompanied by any accessories or materials originally included.

You may handle and inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functionality.

Where permitted by applicable law, we may reduce a refund to account for diminished value caused by handling beyond what is reasonably necessary to inspect the product.

3. Right of Withdrawal

Where mandatory consumer law gives you a statutory right to withdraw from an online purchase, you may exercise that right within the applicable statutory period.

For qualifying consumer purchases, this may include a 14-day withdrawal period beginning when you receive the goods.

You do not generally need to provide a reason when exercising a statutory withdrawal right.

To exercise your right of withdrawal, contact:

Email: eliasw4rren@gmail.com

Your communication should clearly state that you wish to withdraw from your purchase and should include your order number where possible.

Certain legal exceptions may apply to the right of withdrawal.

4. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law.

Examples may include:

Personalised or customised products;
Products made to your specifications;
Perishable products;
Sealed products that are unsuitable for return for health or hygiene reasons once unsealed;
Products that cannot legally be returned;
Other products subject to statutory exceptions.

If a product is subject to a specific return restriction, the applicable restriction will be communicated where required.

5. Damaged or Defective Products

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the problem;
Clear photographs of the product and packaging where relevant.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, refund, or another appropriate remedy.

Mandatory consumer rights relating to faulty or non-conforming products are not affected by this policy.

6. Incorrect Products

If you receive an item that is different from the product you ordered, please contact us at:

eliasw4rren@gmail.com

Do not return the product before contacting us unless we have instructed you to do so.

We will review the issue and provide appropriate return or replacement instructions.

7. Refunds

Once your return has been received and reviewed, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Where a refund is required by applicable law, we will process it within the legally required timeframe.

8. Return Shipping Costs

Unless otherwise required by applicable law:

Customers exercising a voluntary return option may be responsible for return shipping costs;
Where a product is defective, damaged, incorrect, or otherwise subject to a mandatory legal remedy, RESELLW will handle return shipping in accordance with applicable law.

We recommend using a tracked shipping service when returning a product, as we cannot be responsible for products that are lost in transit before reaching us where the applicable law places that risk on the customer.

9. Exchanges

We may offer exchanges for eligible products depending on availability.

If you would like to exchange an item, contact us at:

eliasw4rren@gmail.com

Please include your order number and the product you would like to exchange.

If the requested replacement is unavailable, we may offer an alternative solution or refund where appropriate.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, please:

Check your original payment account;
Contact your bank or payment provider;
Allow additional processing time where applicable.

If you still have not received your refund, contact us at:

eliasw4rren@gmail.com

Please include your order number and refund details.

11. Promotional Items and Discounted Products

Unless otherwise stated, products purchased using promotional codes or discounts may be returned in accordance with this policy and applicable law.

A discount does not remove mandatory consumer rights.

If a refund is issued for an order containing multiple products purchased under a promotion, the refund will be calculated in accordance with the applicable promotional terms and applicable law.