Shipping policy

Shipping Policy

Last updated: August 22, 2026

At RESELLW, we aim to make your shopping experience as simple and transparent as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with RESELLW, you agree to the terms outlined below.

1. Order Processing

Orders are generally processed after payment has been successfully received and verified.

Please allow 1–3 business days for us to process and prepare your order for shipment.

Orders are not typically processed or shipped on weekends or public holidays.

During periods of high order volume, sales, promotions, or other circumstances outside our reasonable control, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.

2. Shipping Times

Estimated delivery times depend on your delivery destination, shipping method, carrier, and other factors.

Typical delivery estimates are:

Standard Shipping: 5–12 business days
Express Shipping: 2–7 business days, where available

Delivery estimates are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Business days do not generally include weekends or public holidays.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on factors such as:

Delivery destination;
Order size and weight;
Shipping method;
Available carrier options.

Any applicable shipping charges will be shown before you complete your purchase.

From time to time, we may offer free shipping promotions. Any conditions applicable to such promotions will be displayed at the time of the offer.

4. Tracking

Where tracking is available for your selected shipping method, tracking information will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives your package.

If tracking information does not update for several business days, please contact us at:

eliasw4rren@gmail.com

We will do our best to assist you.

5. Delivery Delays

While we aim to meet the estimated delivery times provided, delays can sometimes occur due to circumstances outside our reasonable control.

These may include:

Carrier delays;
Severe weather;
Customs processing;
Public holidays;
Strikes or labour disruptions;
Transportation disruptions;
Incorrect or incomplete delivery information;
High shipping volumes;
Technical or logistical issues;
Other unforeseen circumstances.

A delivery delay does not automatically mean that an order has been lost.

If your order appears to be significantly delayed, please contact us so that we can investigate the shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Please carefully review your:

Name;
Shipping address;
Postal or ZIP code;
Apartment or unit number;
Phone number;
Email address.

If you realise that you have entered incorrect shipping information, contact us as soon as possible at eliasw4rren@gmail.com.

We will make reasonable efforts to update the shipping information before the order is dispatched, but we cannot guarantee that changes will be possible after an order has entered processing or been shipped.

7. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check:

Your mailbox or usual delivery location;
Around your property;
With household members;
With neighbours;
Any delivery location indicated by the carrier.

You may also contact the shipping carrier directly using the tracking information provided.

If you are still unable to locate the package, contact us at eliasw4rren@gmail.com and provide your order number.

We will make reasonable efforts to assist with the investigation.

8. Damaged Packages

If your package arrives visibly damaged, please document the damage with photographs where possible.

If the product inside is damaged, contact us at eliasw4rren@gmail.com as soon as possible and include:

Your order number;
Photographs of the packaging;
Photographs of the damaged product;
A description of the damage.

We will review the situation and determine the appropriate solution in accordance with applicable law and our policies.

9. Customs, Duties, and Taxes

Depending on the delivery destination, an order may be subject to customs duties, import taxes, VAT, or other charges imposed by the relevant authorities.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated during checkout.

RESELLW does not control customs processing times or the amount of any charges imposed by local authorities.

Customers are responsible for ensuring that products ordered can legally be imported into their delivery destination.

10. Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible at:

eliasw4rren@gmail.com

We will attempt to accommodate address-change requests before dispatch.

Once an order has been shipped, we may be unable to change the delivery address.

11. Multiple Items in One Order

If your order contains multiple products, we may ship the items together or separately depending on product availability, warehouse location, shipping method, and other logistical factors.

If items are shipped separately, you may receive separate shipping confirmations and tracking numbers.

12. Delivery Restrictions

Some products or delivery destinations may have shipping restrictions.

If we are unable to ship an order to the destination provided, we may contact you to arrange an alternative delivery option or cancel and refund the affected order.

We reserve the right to restrict shipping to particular destinations where required by law, carrier restrictions, product restrictions, or other legitimate operational reasons.

13. Returns and Shipping

Shipping costs associated with returns will be handled in accordance with our Return/Refund Policy and applicable consumer protection laws.

Where a product is defective, damaged, incorrect, or otherwise subject to a mandatory legal remedy, we will handle return shipping in accordance with applicable law.

Nothing in this Shipping Policy limits any statutory consumer rights.